TERMS AND CONDITON
These Terms and Conditions ("Terms") govern the use of SOLOS's eCommerce website ("Site") and the sale of solar street light products ("Products"). By accessing or using this Site, or purchasing Products, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, do not use this Site or purchase Products.
1. General Information
1.1 Company Information
INDSINO VENTURE, located at CHANDIGARH,Assembly unit located at CHENNAI provides solar street light products through this eCommerce Site. We are committed to delivering high-quality solar lighting solutions for outdoor spaces.
1.2 Acceptance of Terms
By accessing, browsing, or making a purchase through this Site, you agree to these Terms and the Privacy Policy, which governs the collection and use of your personal data. If you do not agree to these Terms, do not use this Site.
2. Products and Pricing
2.1 Product Information
We strive to ensure that product descriptions, specifications, and images on the Site are accurate. However, we do not warrant that the descriptions are error-free or that the colors displayed on your device will exactly match the actual product.
2.2 Pricing
Prices are listed on the Site and are subject to change without notice. Prices may vary depending on promotions, shipping costs, taxes, and other factors. All listed prices are in INR unless otherwise stated.
2.3 Availability
All products are subject to availability. We reserve the right to discontinue any product or change its pricing at any time without prior notice.
3. Orders
3.1 Order Process
You may place an order through the Site by selecting your Products and proceeding through the checkout process. Once your order is submitted, we will send an order confirmation email and massage.
3.2 Order Acceptance
An order is not considered accepted until we confirm and process it. We reserve the right to refuse or cancel any order at any time for reasons such as product availability, errors in pricing, or suspicion of fraud.
3.3 Payment
Payment for Products must be made at the time of purchase using one of our accepted payment methods, such as RAZOR PAY/G PAY/PHONE PAY/PAYTM. By submitting your payment information, you authorize us to charge the applicable amount for the Products, taxes, and shipping.
4. Shipping and Delivery
4.1 Shipping Policy
We offer shipping to various locations, as indicated at checkout. Shipping charges are calculated based on your location, order size, and the shipping method chosen. Delivery times are estimates and may vary depending on the shipping method and destination.
4.2 Shipping Confirmation
Once your order is shipped, you will receive a tracking number via email. You can track your order through our shipping partner's website.
4.3 Risk of Loss
Title and risk of loss for Products pass to you upon delivery. You are responsible for ensuring the Products are received in good condition. If a Product is lost or damaged during transit, please contact our customer service team
5. Returns, Refunds, and Cancellations
5.1 Return Policy
You may return Products within 10 from the delivery date, provided they are unused, in original packaging, and in resalable condition. Return shipping costs are your responsibility, unless the return is due to an error on our part or a defective product.
5.2 Refunds
Refunds will be issued to the original payment method once the return is processed. Please note that shipping fees are non-refundable.
5.3 Cancellations
If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we may be able to cancel it and issue a refund. Once the order has shipped, we are unable to cancel it, but you may initiate a return.
6. Warranty and Liability
6.1 Product Warranty
We offer a 2-3 limited warranty on our solar street light products, covering defects in material and workmanship under normal use. The warranty does not cover damage caused by misuse, installation errors, or environmental factors.
6.2 Limitation of Liability
Our liability is limited to the purchase price of the product in question. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Products, including but not limited to loss of data, profits, or other intangible losses.
6.3 Force Majeure
We are not responsible for any failure or delay in performance caused by events beyond our control, including natural disasters, acts of government, or supply chain disruptions.
7. Privacy and Data Protection
​Your use of this Site is governed by our [Privacy Policy] (insert link), which outlines how we collect, use, and protect your personal information. By using the Site, you consent to the collection and use of your data as described in our Privacy Policy.
8. Intellectual Property
8.1 Ownership of Content
All content, including text, images, logos, designs, and trademarks on the Site, are the property of INDSINO VENTURE or its licensors. You may not use, reproduce, or distribute any content from this Site without our prior written consent.
8.2 User Content
By submitting any content (such as reviews, comments, or images) to the Site, you grant INDSINO VENTURE non-exclusive, royalty-free, worldwide license to use, modify, and display your content in connection with our business.
9. Modifications to Terms
We reserve the right to update or change these Terms at any time without prior notice. The most current version will be posted on the Site. By continuing to use the Site after changes are made, you agree to be bound by the updated Terms.
10. Contact Information
If you have any questions about these Terms, please contact us at:
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INDSINO VENTURE GROUND FLOOR, 3001, BLOCK B ARTH PRAKASH BHAWAN, UNNAMED ROAD, ARTH PRAKASH, SECTOR 29D, CHANDIGARH, CHANDIGARH, CHANDIGARH, 160030 NUMBER – 9390298301 EMAIL – Sales@soloslighting.com